Banjo Adventures
Returns & Refund Policy

Last updated: April 2026

This policy explains how refunds work for Banjo Adventures memberships and how returns are handled for physical products such as banjos.

Banjo Adventures is an online shared learning experience designed to help you learn, play, and enjoy clawhammer banjo at your own pace.

All course modules, videos, and exercises are created and presented by me, Ben Dorning, to guide you through your musical journey while having fun along the way.

When you become a member, you’ll gain full access to:

  • All course videos, lessons, and exercises

  • Downloadable materials

  • Our friendly online community

  • Ongoing personal support, coaching, and encouragement from me

There are no hidden fees, upsells, or premium tiers — everything you see on the homepage and in the “Take The Tour”video is exactly what you’ll receive as a member.

Your success, however, depends on your participation. You’ll get out what you put in — showing up, practicing regularly, and applying what you learn is key. Take inspiration from the testimonials on the home page from members who’ve made amazing progress by putting in the time and effort!

Membership Terms

All memberships renew automatically at the end of each term unless cancelled before the renewal date.

You can manage your membership anytime through the My Account page (found in the homepage menu).
Cancelling your membership stops future renewals and payments.
Cancelling your membership during your term doesn’t affect your access to the Members Area, Only once your term has finished will your access to the Members Area be stopped.

Payments are processed securely through Stripe/PayPal, and your payment information is never stored on our servers.

Refund Policy

I want you to feel completely confident about joining Banjo Adventures. If you are brand new please take advantage of my 10 Day Free Trial which can be acquired simply by filling out the Application To Join Banjo Adventures.

  • Monthly Membership:
    If you sign up monthly and decide it’s not for you, you may request a full refund within 72 hours of purchase — no questions asked.

  • Annual Membership:
    If you sign up for the annual membership, you’ll have 5 days from the date of purchase to try it out and request a full refund.

To request a refund, first you must cancel your membership yourself on the My Account Page
Once cancelled please contact me by any means via the Contact page and request a refund No Explanation Necessary.
Refunds are usually processed within 48 hours.

Accidental Renewals

If your membership auto-renews and you didn’t intend for it to, don’t worry — I completely understand that these things can happen.

I’ll happily issue a full refund for the renewal, no questions asked.
The exact same refund rules as written above also apply for accidental renewals.

Renewals will be considered confirmed, and refunds won’t be available once the 72 hour or 5 day grace period has elapsed — but you can still cancel at any time to prevent future renewals.

Cancelling Your Membership

Life gets busy, and I totally understand if you need to take a break.
Or maybe — just maybe — you’ve reached your banjo goals and are ready to continue without my guidance.
In that case… round of applause! MISSION COMPLETE! 🥳

You can cancel your membership anytime from the My Account page. Cancelling will immediately stop future payments, and at the end of your current membership period, you’ll no longer have access to the lesson content on the membership site.

However, you’ll still remain part of the Banjo Adventures Discord community, where you can chat, share your progress, and even ask me questions. I’m always happy to offer guidance and encouragement, even if you’re no longer an active member.

Community Guidelines

Our Discord community is a positive, welcoming, and respectful space for everyone. Please keep interactions friendly and supportive — we’re all here to learn, grow, and enjoy music together! Only Non-Active community members who have not contributed to the community within 3months or more may be automatically removed from the Discord community.

Returns for Physical Products (Banjos)

If you purchase a physical product such as a Banjo Adventures banjo, you may return the item within 14 days of delivery in accordance with U.K consumer protection laws.

The item must be returned in its original condition and packaging and must not show signs of damage or excessive use.

Return shipping costs are the responsibility of the buyer unless the item arrives damaged or faulty.

Once the returned item has been safely received and inspected, a refund will be issued to the original payment method.

Legal & Payment Notes

Banjo Adventures is based in United Kingdom, and all memberships and refunds are handled in accordance with U.K consumer protection laws. All payments are securely processed via Stripe/PayPal, and your payment details are never stored on this site.

Need Help?

If anything’s unclear, or you’d like to talk before joining, just reach out — I’m always happy to help.

📧 Contact Ben: ben@banjoadventures.com
Or use the contact form below and i’ll get back to you soon